older 12 years
till 12 years
from 5 till 12 years
till 2 years

Frequently asked questions

For what reasons does the Airline have the right to refuse to carry my pet in the cabin?

The airline has the right to refuse to carry a live animal in the cabin in the following cases:

  • the transportation of the animal has not been previously agreed upon or confirmed;
  • at the time when a passenger applies to the airline for approval of the carriage, the flight has already paid for the carriage of animal;
  • at the time of the passenger's request to the airline to coordinate transportation, the maximum number of animals of the same type have already been paid for on the flight;
  • the breed or type of animal does not correspond to the one indicated by the passenger;
  • the documents required for the animal's check-in for the flight are missing;
  • the carriage of the animal is not paid for;
  • the animal demonstrates threatening or restless behaviour;
  • the cage does not meet the requirements;
  • there is a threat to the health and safety of other people or violations of passenger service on board the aircraft.

Back to question list


Almaty - Sochi
from 7010 ₽
Samara - Yaroslavl
from 1280 ₽
  • Ереван - Сочи
    from 5876 ₽
  • Баку - Астрахань
    from 6370 ₽
  • Ташкент - Минеральные Воды
    from 8144 ₽
  • Ереван - Минеральные Воды
    from 6366 ₽
  • Баку - Сочи
    from 6370 ₽