Adults
older 12 years
+
Children
till 12 years
+
Infants
till 2 years
+

Rules for transportation passengers and luggage

Scope.

These Rules for transportation of passengers and luggage by AZIMUTH Airline JSC (hereinafter, the Rules) are developed on the basis of Article 102 of the Air Code of the Russian Federation and the Federal Aviation Regulations 'General Rules for the Transportation of Passengers, Luggage, Cargoes and Requirements for the Servicing of Passengers, Consignors, Consignees' approved by the Decree of the Ministry of Transport of Russia on June 28, 2007 No 82, and are used to provide passengers with information about the rules and requirements of AZIMUTH Airline JSC for passengers during air transportation of passengers and luggage.

The rules are applied when carrying out domestic air transportation of passengers and luggage, the actual carrier for which is AZIMUTH Airline JSC.

These Rules establish the rights, duties and responsibilities of AZIMUTH Airline JSC, as well as citizens who use the services of AZIMUTH Airline JSC and are obligatory for them.

These Rules are an integral part of the Air carriage agreement.

When concluding an agreement for the air carriage of a passenger, the version of the Rules which is effective as of the date of issue of the transportation document is applied.

These rules, as well as other regulatory documents published in the development of these Rules, may be changed and amended by AZIMUTH Airline JSC.

  1. Basic conditions for the air transportation.

    Under the passenger air carriage agreement, AZIMUTH Airline JSC undertakes to transport a passenger of the aircraft to the destination point providing him/her with the seat in the aircraft making the flight indicated in the ticket, and in case of air transportation by the passenger of the luggage, this luggage shall also be delivered to the destination point and handed over to the passenger or the person authorized to receive the luggage.

    Transportation carried out under the passenger air carriage agreement of AZIMUTH Airline JSC and other services provided by AZIMUTH Airline JSC are subject to:

    • conditions set forth in the ticket;
    • effective fares;
    • Present Rules conditions;
    • the Russian Federation legislation

    The Air carriage agreement is certified by a ticket and the luggage receipt in the event a passenger carries a luggage.

    The document confirming payment for air transportation is a payment document evidencing the fact of payment for air transportation.

    The passenger is obliged to pay the carriage fee for air transportation at the established fare, and when handing over baggage in excess of the norm established by the AZIMUTH Airline JSC, for free luggage transportation, should pay for transportation of this luggage.

    The Air carriage agreement is a public contract, and according to the method of its conclusion it is referred to the accession agreement and requires the passenger joining the Air carriage agreement on the conditions proposed by AZIMUTH Airline JSC.

    The Air carriage agreement is considered to be concluded from the moment of proper and timely payment for air transportation.

    After full payment for transportation, AZIMUTH Airline JSC issues to a passenger, or sends a passenger an itinerary receipt via e-mail.

    Payment for the cost of transportation must be made within terms provided by the rules for the fares application of AZIMUTH Airline JSC, valid at the time of booking, via methods strictly specified by AZIMUTH Airline JSC.

    The Air carriage agreement is valid until the time when AZIMUTH Airline JSC fulfills its obligations for the passenger air transportation and/or luggage en-route specified in the ticket, provided that the passenger fulfills his/her the obligations properly.

    Booking and payment for transportation by the AZIMUTH Airline JSC flight testifies to the passenger's joining to the public contract of the Air carriage on the conditions set forth in the Rules. The consent of the passenger with the conditions of the Air carriage agreement and the Rules is complete and unconditional.

    If the payment for transportation is made in a manner not provided by the relevant rules of AZIMUTH Airline JSC, or by an organization not authorized by AZIMUTH Airline JSC, the Air carriage agreement is considered not concluded, and AZIMUTH Airline JSC is not responsible for the consequences of such payment.

    In case of the late payment or other violation of payment terms, the Air carriage agreement is considered not to be concluded unless AZIMUTH Airline JSC confirms otherwise.

    The obligations of AZIMUTH Airline JSC for the air transportation of a passenger arise after proper and timely payment for the air transportation.

    AZIMUTH Airline JSC carries out charter flights on a regular basis under a charter contract in accordance with the aircrafts flight schedule made by AZIMUTH Airline JSC and published in relevant databases. The customer of the flight is Eurasia Aviation Corporation, Aviation Corporation.

    AZIMUTH Airline JSC undertakes to take all measures within its powers in order to transport the passenger and luggage within a reasonable time. The time specified in the timetable and other documents is not guaranteed and is neither an essential condition nor a part of the Air carriage agreement.

    In case the aircrafts flight schedule is changed, AZIMUTH Airline JSC should take possible measures to inform passengers, with whom a passenger air carriage agreement has been concluded, about changing the schedule of aircraft movements by any available means.

    AZIMUTH Airline JSC has the right to cancel, delay the flight indicated in the ticket, change the aircraft type, change the transportation route if flights safety and/or security requirements require so, and at the request of state authorities in accordance with their competence.

    AZIMUTH Airline JSC is not liable for the passenger non-notification about the change in the flight schedule, changing the departure/arrival airport, canceling the flight or changing any other flight parameters in case the passenger did not provide his/her contact information (telephone number, address e-mail) when booking the air carriage, or the employees of AZIMUTH Airline JSC or its authorized agents were unable to contact the passenger at the specified contact information by contacting at least once for each of the said phones (addresses), including the case of provision the incorrect contact information by the passenger.

    In these cases AZIMUTH Airline JSC does not compensate the passenger for losses caused by such non-notification.

    If the passenger applies to AZIMUTH Airline JSC with notification on the agreement of special conditions of carriage provided for by item 25 of FAR-82 (Federal Air Rules), later than 36 hours before the flight departure, AZIMUTH Airline JSC reserves the right to refuse the conditions agreement.

    Transportation of passengers and luggage is performed between the airports (points) of departure, transfer (stop) and destination (hereinafter - the transportation route) specified in the transportation document in the established sequence.

    AZIMUTH Airline JSC is also not responsible for ensuring flights connection, if the transportation was documented by separate tickets.

    AZIMUTH Airline JSC has the right to transfer its air transportation obligations under the agreement, or their part to another person, including another carrier. In this case, AZIMUTH Airline JSC informs the passenger about the actual carrier that carries out the transportation, and the Rules of transportation of the actual carrier will be applied to the passenger, unless otherwise provided by the agreement between AZIMUTH Airline JSC and the actual carrier.

    AZIMUTH Airline JSC carries out the booking of transportation when the passenger provides his / her personal data in the volume stipulated by the current legislation of the Russian Federation.

    AZIMUTH Airline JSC performs processing of the passenger's personal data in accordance with the Federal Law dated July 27, 2006 No 152 'On Personal Data' (including when booking transportation, issuing a ticket, changing the conditions of transportation, voluntary / involuntary refusal of transportation, as well as after the termination of the air carriage agreement - at the request of authorized state authorities), which are provided by the passenger at the conclusion of the air carriage agreement.

    The passenger can get acquainted with rules for the AZIMUTH Airline JSC fares application on the website of AZIMUTH Airline JSC.

  2. Reservation of the air transportation.

    Reservation of the air transportation of passengers and luggage is available for the passenger or a person authorized by him in the booking system of AZIMUTH Airline JSC (Internet site, information group) or at the ticket offices (booking offices) of authorized ticket agents.

    The result of booking is the creation of an electronic record in the booking system of AZIMUTH Airline JSC with assigning him/her a unique number (PNR). For ticket issuance, the passenger provides data of a document proving his identity.

    In case of registration of preferential transportation or transportation under a special fare, the passenger is obliged to submit his/her identification documents that confirm the right to a privilege or the application of a special fare. The passenger receives an issued ticket or a route/ e-ticket receipt immediately at the point of tickets sale or by e-mail specified at the time of booking for the purposes of independent printing out.

    It is recommended that the itinerary receipt of the electronic ticket and the payment document be retained throughout the transportation.

    The use of the ticket by a person not indicated in the ticket is prohibited, its value is not refunded to the bearer, and such person is not permitted for transportation.

  3. Sale of tickets and the payment procedure.
    1. Handling the transportation.

      When booking the transportation, the passenger, provides AZIMUTH Airline JSC with his/her personal data (name, surname, patronymic, date of birth, series and number of the ID), as well as a telephone number and/or e-mail address for communication with the passenger. In case of refusal to submit these details, booking does not occur. For booking it is necessary to coordinate with AZIMUTH Airline JSC the transportation of:

      • a passenger with a child up to two years;
      • a passenger on a stretcher, a seriously ill passenger who, for medical reasons, requires the use of an oxygen cylinder with gaseous oxygen (air) throughout the flight, accompanied by medical personnel. The order of transportation is made not later than 36 hours before the time of departure indicated in the schedule;
      • a tone-deaf passenger without an escort;
      • a blind passenger with a guide dog;
      • unaccompanied passenger, blind and/or tone-deaf, who will be transported under the supervision of the carrier;
      • a passenger whose ability to travel when using air transport is limited and/or whose condition requires special attention when servicing (a passenger with limited excursion);
      • wheelchairs, whose weight exceeds 32 kg (heavy luggage);
      • a passenger with weapons and/or ammunition;
      • a luggage, which must be transported only in the cabin of the aircraft;
      • a luggage, whose weight exceeds 32 kg, and luggage, whose one place dimensions in a packed condition exceed 203 cm as the sum of three measurements (oversized luggage);
      • domestic animals (dogs, cats, ferrets and birds).

      When booking, a disabled passenger and other persons with disabilities must inform AZIMUTH Airline JSC or an agent of AZIMUTH Airline JSC, who performs the booking, sale and transportation paperwork, about their physical limitations in order to provide him/her with the appropriate conditions for air transportation.

      The booking is canceled automatically without warning of the passenger, if the air transportation is not paid for within the time period established by AZIMUT Airlines JSC, and a ticket has not been issued. If the passenger has not used the reserved passenger seat on any part of the transportation route, the passenger must inform AZIMUTH Airline JSC about the intention to continue transportation on the following sections of the transportation route. If the passenger has not informed the carrier about the intention to continue the transportation, AZIMUTH Airline JSC has the right to cancel the booking on each subsequent segment of the transportation route without notifying the passenger. The refusal of the passenger to be transported on any part of the transportation route is recognized as a change in the transportation route and is carried out in the manner provided for the case when the passenger has changed the conditions of the passenger air carriage agreement.

    2. Payment procedure.

      A carriage charge is levied by an authorized agent or AZIMUTH Airline JSC for transportation of passengers and luggage by flights of AZIMUTH Airline JSC. The carriage charge is determined on the basis of the amount established by AZIMUTH Airline JSC for the transportation of a passenger between two points of the transportation route (hereinafter referred to as fares) or a combination of fares from the airport (point) from which the passenger, luggage transportation starts according to the passenger air carriage agreement (hereinafter, the airport (the point of departure) to the airport (point) to which the passenger, luggage is to be transported, in accordance with the Air carriage agreement (hereinafter referred to as the airport (the point of destination)), fees and, in case additional services are ordered by the passenger – the cost of these services, established by AZIMUTH Airline JSC.

      The carriage charge is indicated in the transportation document.

      When paying for the carriage of a passenger and his/her luggage, the fares applicable at the date of carriage commencement are applied.

      If before the start of transportation, fares are changed by AZIMUTH Airline JSC, passengers are transported according tickets issued before fare changes, without recalculation, provided that the original terms of the air carriage contract are preserved.

      In case the passenger changes the conditions of the passenger air carriage agreement (hereinafter - voluntary change of the passenger air carriage agreement by the passenger) before the commencement of carriage, the carriage charge shall be determined on the basis of fares effective at the date of the commencement of a new air transportation.

      If the passenger voluntarily changes the terms of the air carriage agreement after the commencement of carriage, the calculation is carried out in accordance with the conditions of the airline's fares application. Additional fees (if required) must be paid simultaneously with payment for the booked transportation.

      The following methods of payment for transportation are allowed in AZIMUTH Airline JSC:

      • by non-cash payments (including using payment cards);
      • payment in cash at the booking office of the authorized agent.

      The itinerary receipt (an extract from the automated information system for air transportation processing) of the electronic air ticket is the confirmation of the fact of payment for transportation.

  4. The passenger documents.
    1. The ticket is not transferable for use by another person.

      A passenger is allowed to flight, whose surname and details of the identity document coincide with the data specified in the air ticket.

      The ticket for the flight of AZIMUTH Airline JSC is issued only against the data of the passenger identity document:

      • the passport of the citizen of the Russian Federation or the document substituting it;
      • a regular international passport;
      • an identity card of a serviceman, a military registration card (for military personnel undergoing compulsory military service, contract-based, or alternative service);
      • birth certificate (for persons under the age of 14 years);
      • national passport (for foreign countries citizens);
      • certificate for persons without citizenship;
      • permanent resident card.

      In order to establish the identity when registering for a flight, the passenger is required to produce an identity document whose details are indicated on the air ticket, and he/she is also recommended to have an itinerary receipt. Passengers and luggage check-in is made on the basis of a ticket and passenger identification document, according to which a ticket was issued, as well as other documents provided for by the legislation of the Russian Federation, if necessary.

      An electronic ticket (itinerary receipt) is a proof for the conclusion of an air carriage agreement between the passenger and AZIMUTH Airline JSC.

    2. The ticket validity.

      The ticket is valid for transportation of the passenger and his/her luggage from the point of departure to the destination point along the route and the class of service indicated therein.

      The place and date of the ticket issuance should be indicated in the itinerary receipt. A ticket issued according to a normal (full) or special fare is valid for the carriage of the passenger and his/her luggage within the time limits established by the rules of this fare application established by AZIMUTH Airline JSC.

      A passenger is allowed to be transported only with a valid ticket duly issued by AZIMUTH Airline JSC, an authorized agent of AZIMUTH Airline JSC.

    3. Other documents of the passenger.

      AZIMUTH Airline JSC is not liable to the passenger in case the passenger does not receive documents or visas or does not comply with the requirements of the applicable laws.

      AZIMUTH Airline JSC has the right to refuse transportation to a passenger who has not complied with the applicable laws, or has not properly executed the documents (including the case when the visa, money, a return ticket, etc. are not available) or he/she refused to show them.

  5. Termination and the change of the air carriage agreement.
    1. Refusal of the passenger from air transportation.

      The passenger has the right to refuse to fly in the manner prescribed by the legislation of the Russian Federation. When the passenger has intention to refuse the flight, the passenger or the person authorized by him must notify AZIMUTH Airline JSC about the cancellation of the air carriage agreement unilaterally by one of the following ways:

      • for transportation registered on the website of AZIMUTH Airline JSC:
        • implementation of the procedure of ticket return through the automated system on the official website of AZIMUTH Airline JSC azimuth.aero;
        • the passenger contacting the Contact Center by phone in Rostov-on-Don +7 (863) 302-02-20 with the simultaneous implementation of the ticket return procedure;
        • The passenger or his/her authorized person directing the office of the authorized agent of AZIMUTH Airline JSC for the purpose of submitting the representative's identity documents and authority assigned to him/her to carry out the action on behalf of the passenger for cancellation of the seats in the reservation system followed by contacting the Contact Center by phone in Rostov-on- Don +7 (863) 302-02-20 for the implementation of the procedure for the return of funds paid for the transportation;
      • for transportations processed through the agent network:
        • the passenger or his/her authorized person directing the ticket purchase place with the simultaneous implementation of the ticket return procedure;
        • the passenger or his/her authorized person directing the office of any authorized agent of AZIMUTH Airline JSC for the purpose of submitting the representative's identity documents and authority assigned to him/her to act on behalf of the passenger for the cancellation of seats in the reservation system, followed by contacting the Contact Center by phone in Rostov-on-Don 7 (863) 302-02-20 for the implementation of the procedure for the return of funds paid for the transportation.

      If the passenger (the authorized person) cannot be contacted to receive the refund of the amounts for the unused transportation at the place of payment, the issue of refunds is considered by AZIMUTH Airline JSC using the complaint procedure.

    2. Termination of the agreement on the initiative of AZIMUTH Airline JSC.

      AZIMUTH Airline JSC has the right to unilaterally terminate the passenger Air transportation agreement in the following cases:

      • violation by the passenger of passport, customs, sanitary and other requirements established by the legislation of Russia in terms of air transportation;
      • the refusal of the passenger to comply with the requirements imposed on him by the federal aviation regulations;
      • if the health condition of an aircraft passenger requires special air transportation conditions or threatens the safety of the passenger or other persons, as evidenced by medical documents, as well as creates confusion and irremovable inconvenience to other persons;
      • the refusal of the passenger of the aircraft to pay for the carriage of his/her luggage, whose weight exceeds the established norms of free luggage allowance;
      • the refusal of the passenger of the aircraft to pay for the carriage of the child traveling with him, except for cases stipulated by the Aviation Code of the Russian Federation;
      • violation by the passenger of rules of conduct on board aircraft, which creates a threat to the flight safety, or a threat to the life or health of others, as well as the passenger's failure to comply with the directions of the commander of an aircraft imposed in accordance with Art. 58 of the Aviation Code of the Russian Federation;
      • the presence of items or substances that are prohibited for air transportation in the passenger's belongings, as well as in his/her luggage.
  6. Repayment of money.
    1. The procedure for the return of a carriage charge to a passenger in the event of termination of the air carriage agreement.

      The procedure for refunding a passenger's carriage charge, in case of termination of the air carriage agreement due to the voluntary refusal of the passenger from transportation, is determined in accordance with the Conditions for the application of the transportation fare chosen by the passenger during the issuance of the ticket, by the Aviation Code of the Russian Federation, the Federal Aviation Regulations Common rules for air service of passengers, baggage, cargo and maintenance requirement of passengers, exporter and receiver (hereinafter, the General Rules), approved by Ministry of Transport of the Russian Federation of 28.06.2007 No. 82.

      In the event of termination of the passenger air carriage agreement providing for the return of the carriage charge upon the termination of the passenger air carriage agreement and notification of the carrier about it prior to the end of the time of passengers check-in specified in paragraph 81 of the General Rules for the flight indicated in the ticket, in connection with a voluntary refusal of the passenger from a part of the transportation, the difference between the applied fare(s) and the fare(s) of the route(s) used by the passenger (s) is returned to the passenger. Calculation of the cost of the used segment(s) of the transportation route is carried out in accordance with the conditions of AZIMUTH Airline JSC fares application.

      If the difference between the amount paid for transportation and the fare for the used sections of the transportation route is negative, when calculating the cost of the used section of the transportation route, no extra fee should be charged.

      In the event of the termination of the passenger air carriage agreement which provides for the return of the carriage charge upon the termination of the passenger air carriage agreement, in connection with the voluntary refusal of the passenger from the entire transportation and notifying the carrier about it before the end of passengers check-in for the flight indicated in the ticket in accordance with paragraph 81 of the General Rules: airport tax for aviation security, airport tax for the provision of an airport complex shall be refunded to the passenger; the ticket issuance fee, the fee for the provision of automated booking systems are not refunded, if this is established by the Fare conditions.

      In the event of the termination of the passenger air carriage agreement which provides for the return of the carriage charge upon the termination of the passenger air carriage agreement, in connection with the voluntary refusal of the passenger from the part of the transportation and notifying the carrier about it before the end of passengers check-in for the flight indicated in the ticket in accordance with paragraph 81 of the General Rules: airport tax for aviation security, airport tax for the provision of an airport complex in the unused sections of the transportation route shall be refunded to the passenger; the ticket issuance fee, the fee for the provision of automated booking systems are not refunded, if this is established by the Fare conditions.

      In case of the passenger voluntary refusal from a flight, a fee is charged for the cancellation of the carriage booking operation, the calculation of the amounts due for return, and the processing of the amounts refund provided for by the conditions of fare application.

      In the event of termination of the passenger air carriage agreement providing for the condition of non-return of the carriage charge upon the termination of the passenger air carriage agreement in connection with the voluntary refusal of the passenger from the entire transportation or from the part of the transportation and notifying the carrier about it before the end of passengers check-in for the flight indicated in the ticket in accordance with paragraph 81 of the General Rules, the carriage charge paid for air transportation (in whole or in part) is not returned to the passenger, except for charges for unused sections of the transportation route, if this is established by the Fare conditions.

      Upon termination of the passenger air carriage agreement in connection with the voluntary refusal of the passenger from transportation and notification of the carrier about it, the carriage charge paid for the transportation is not refunded to the passenger after the termination of the passengers check-in time indicated in the ticket, in compliance with paragraph 81 of the General Rules.

      The amount paid for the provision of additional services, in the event that additional services were not provided, is refundable.

      In case of voluntary refusal of a passenger from a flight executed at a group rate, which resulted in a violation of the condition of the minimum group quantity established by the terms of the group fare application, the cost of transportation of other members of the group may be recalculated in accordance with the new transportation conditions.

      In the event and due to the procedure established by the Conditions for the the fare application chosen by the passenger when issuing the air ticket, upon termination of the passenger air carriage agreement, in connection with the voluntary refusal of the passenger from the entire carriage or part of the carriage, a penalty sum shall be paid by the passenger.

    2. Penalty in connection with voluntary refusal of the passenger from entire transportation or from a part of transportation.

      Penalty in connection with the voluntary refusal of the passenger from the entire transportation or from its part is charged in the manner prescribed by the Fare conditions chosen by the passenger when issuing the ticket and in accordance with the Fare conditions chosen by the passenger when issuing the ticket.

    3. The procedure for calculating the carriage charge in case of voluntary change in the conditions of the passenger air carriage agreement.

      Changes in the conditions of passenger air carriage agreement are allowed, unless otherwise stipulated by the Fare conditions.

      If the change in the conditions of the contract for the passenger air carriage agreement is not allowed by the Fare conditions, then the refunds shall be made in the manner prescribed in paragraph 6.1 of these Rules and the registration of a new transportation should be performed under the transportation conditions changed by the passenger.

      When the passenger voluntarily changes the passenger air carriage agreement, the amount charged from the passenger is determined as the difference between the cost of transportation under the changed conditions and the amount paid for transportation.

      If the passenger voluntarily changes the terms of the air carriage agreement, the passenger may be charged for operations to change the conditions of the passenger air carriage agreement provided for by the fare application conditions.

      The amount paid by AZIMUTH Airline JSC for the provision of additional services is subject to refund in the event the additional services were not rendered.

    4. The procedure for calculating the amount to be refunded in the event of termination of the passenger air carriage agreement in connection with the forced refusal of the passenger from the entire transportation or from part of the transportation.

      The passenger forced transportation refusal is a refusal in the event of:

      • cancellation or delay of the flight indicated in the ticket;
      • changes by the carrier of the transportation route;
      • the flight was performed off schedule;
      • failure to carry the passenger because of the inability to provide him/her with a seat in the flight and on the date specified in the ticket;
      • failure of carry the passenger in an aircraft caused by a passenger's delay at an airport due to the length of his/her inspection, if no prohibited substances or items were found during the examination of his/her luggage or personal examination of the passenger;
      • failure of the carrier to connect the flights in case of a single transportation;
      • illness of a passenger or a member of his/her family or a close relative who is traveling with him/her by the aircraft, as evidenced by medical documents, or the death of a member of his/her family or close relative, as documented, provided that the carrier is notified before the end of passengers check-in for the flight indicated in the ticket in accordance with paragraph 81 of the General Rules;
      • failure to provide the passenger with services according to the class indicated in the ticket;
      • improper ticket registration by the carrier or an authorized agent.

      In the event of termination of the passenger air carriage agreement in connection with the forced refusal of the passenger from carriage, the entire amount paid for the carriage is refunded, if the transportation has not been performed at any section.

      In the event of termination of the passenger air carriage agreement in connection with the forced refusal of the passenger from the part of the transportation, the amount for the unfulfilled part of the transportation shall be refunded. The cost of the non-fulfilled part of the transportation in the event of refusal from the fare component is calculated on the basis of the applicable fare.

      The amount paid for the provision of additional services of enhanced comfort by AZIMUTH Airline JSC, in the event that the additional services were not provided, is refundable.

    5. The procedure for calculating the carriage charge in case of a forced change in the conditions of the passenger air carriage agreement.

      If there is a forced change in the conditions of the passenger air carriage agreement, no extra fee should be charged. When the AZIMUTH Airline JSC replaces an aircraft with luxury passenger cabins with an aircraft that does not have cabins of enhanced comfort, or when the arrangement of the aircraft is changed, the passenger is returned the difference between the paid fare and the fare of the service class that was actually available during the transportation.

      In the event AZIMUTH Airline JSC is forced to place the passenger in the cabin of the higher service class than the one the passenger has paid for, no additional fee is charged.

    6. The procedure for payment in case of refusal to carry luggage that is subject to additional payment.

      In case of refusal to transport luggage, which is subject to additional payment, the luggage fare for unused part of the transportation route is refunded.

      Fees are not charged for the refusal of luggage carriage subject to additional charging.

  7. The Luggage. The norm of free luggage allowance.
    1. All luggage carried by the passenger, including luggage in the cabin, should be presented at check-in for the flight, which is due to the flight safety requirements.

      The luggage of the passenger, which is accepted for transportation by AZIMUTH Airline JSC is marked with a luggage tag and transported in the luggage compartment of the aircraft, and is called 'the registered luggage'. The registered luggage is handed over to the bearer of the luggage tag – a document issued by AZIMUTH Airline JSC exclusively for the identification of the registered luggage. From the time the registered luggage is handed over for carriage to the time of luggage dispensing, the passenger's access to luggage is prohibited, except for cases of identification or additional inspection by the relevant services. AZIMUTH Airline JSC has the right to check the weight and dimensions of luggage carried by the passenger at the airport of his/her landing and/or at the airport of destination. If it is determined that the passenger is carrying luggage in excess of the established free rate or in excess of the amount specified in the luggage receipt, without appropriate payment for this carriage, the passenger is obliged to pay the cost of the unpaid part of the luggage.

    2. Responsibility for the safety of hand luggage.

      Responsibility for the safety of hand luggage (luggage 'In the cabin') is born by the passenger. The allowed amount of luggage 'In the cabin' is 10 kg per 1 seat - for passengers of economy class. The dimensions of one piece of luggage in the cabin: the length should not exceed 55 cm, the width should not exceed 40 cm, the height should not exceed 20 cm.

      Above the established norm of free luggage allowance and without being charged the passenger also has the right to carry the following things if they are with the passenger and not put in the luggage:

      • a handbag or a briefcase;
      • a handbag or a briefcase;
      • an umbrella;
      • a cane;
      • a bouquet of flowers;
      • outher clothing;
      • printed editions for reading during the flight;
      • baby food for the child during the flight;
      • a cell phone;
      • a camera;
      • a video camera;
      • a laptop computer;
      • a suit in a garment carrier;
      • a baby crib when transporting a child;
      • crutches, folding babywalker, an oxygen balloon when used by a passenger with physical limitations/oxygen concentrator (upon preliminary agreement with AZIMUTH Airline JSC, if these items are necessary for the passenger).

      A wheeled chair can be carried in the luggage compartment of an aircraft when transporting a passenger with limited excursion. Only two wheeled chairs and only for a passenger with limited excursion can be handed over by the passenger to the luggage free of charge, i. е. in excess of the established norm.

      The passenger can use the folding wheeled chair before boarding the aircraft and immediately after deplanement (in case the security requirements of the airport of arrival allow the receipt of a wheeled chair directly at the board of the aircraft).

      A baby carriage (including an 'umbrella stroller') is transported in the luggage compartment of the aircraft as registered luggage in excess of the established norm. The stroller shall not be in the original packaging, the weight of the stroller shall not exceed 20 kg. The stroller shall be used only for the purpose of transporting the child traveling with the passenger. The passenger can use the stroller before boarding the aircraft. The baby carriage is mandatorily transferred for loading into the luggage compartment immediately before boarding. The possibility of using a baby carriage at the airport before boarding and receiving it directly from the aircraft on arrival may be limited by airport security requirements.

      AZIMUTH Airline JSC is not liable for hand luggage and personal belongings carried by a passenger in the aircraft cabin. In the event of an interruption of the flight specified in the transportation document, the passenger, when passengers unloading from the aircraft, must take with him/her the hand luggage and personal belongings placed with him/her in the cabin.

    3. Requirements for the contents of luggage/hand luggage.

      At airports located in the territory of the Russian Federation, there are restrictions on the carriage of liquids, gels and aerosols in the air passengers' hand luggage. This restriction applies to water and other drinks, soups, syrups; creams, lotions and oils; perfume; sprays; gels, including gels for hair and for the shower; contents of cans, including shaving foam, other foams and deodorants; pastes, including dental; mixtures of liquid and solid substances; mascara; any other similar substances. Passengers are allowed to carry the listed substances on board aircraft, provided that they are packed in containers whose volume does not exceed 100 ml. At the same time, these containers should be placed in a transparent plastic bag with a volume of no more than 1 liter, and each passenger is allowed to carry only one such bag as hand luggage. These packages must be equipped with a special zip fastener.

      In volumes larger than the specified ones, the following is permitted to carry as hand luggage: baby food required by the child during the flight; the medicine necessary during the flight (however, during the inspection, the passenger should be aware that he/she will be asked to prove the necessity of these articles and substances during the flight).

      Items that do not meet these requirements shall not be accepted for carriage.

      It is allowed to buy drinks and perfume in duty-free shops located at airports, after registering for a flight, passport control and pre-flight inspection. Any liquids and gels purchased must be packed and sealed in the store. The seal is valid for 24 hours. Liquids purchased at the airport shops shall be packed in a securely sealed plastic bag ensuring the identification of access to the contents of the package during the flight, which has a reliable evidence that this purchase was made at the airport shops on the day(s) of the trip.

      The following items (personal belongings) are permitted for transportation:

      • a medical thermometer – one per passenger;
      • a mercury tonometer in a standard case – one per passenger;
      • a barometer or mercury manometer, packed in a tight container and sealed with the sealing of a sender;
      • non-refillable lighters – one per passenger;
      • dry ice for cooling perishable products – no more than 2 kg per passenger;
      • 3% hydrogen peroxide – not more than 100 ml per passenger;
      • liquids, gels and aerosols classified as non-hazardous in containers of not more than 100 ml (or equivalent volume in other volume units) packed in a securely closed transparent plastic bag with volume of no more than 1 liter – one package per passenger.

      The following hazardous substances and articles are forbidden for shipping on board aircraft by passengers in the registered luggage and things carried by passengers:

      • explosives, fireworks, signal rockets;
      • pressurized containers and aerosols, for example, self-defense sprays, tourist gas balloons, compressed gases, butane, oxygen, propane and scuba cylinders;
      • containers containing flammable liquids, such as lighter fuel, paint, varnish, cleaning agents;
      • flammable liquids and solids, gasoline for lighters and furnaces, paint and all kinds of matches;
      • substances emitting highly inflammable gases when contacting water;
      • oxidizers, for example, bleaching powders, peroxides;
      • poisonous (toxic) substances, such as mercury, as well as containers with bacterial or viral cultures;
      • adioactive materials and articles;
      • corrosion-active substances, such as acids, alkali, accumulators on liquid elements;
      • materials with strong magnetic properties;
      • any equipment and tools that contain even minimal amounts of fuel (for example, for testing purposes);
      • electric shock weapons.

      It is forbidden to transport small-sized means for personal transportation as registered luggage and hand luggage (mono-wheels, segways/mini-segways, hoverboards, self-balance scooters) operating on lithium batteries.

      It is permitted to carry on board the following items and substances in the registered luggage in cargo, luggage compartments of the aircraft with restricted passengers' access to luggage during the flight under condition of passengers complying with the required conditions:

      • household knives (scissors) with blade length (edges) over 60 mm;
      • alcoholic beverages with alcohol content of more than 24% but not exceeding 70% alcoholic content by volume in containers with volume not exceeding 5 liters, in containers intended for retail sale – not more than 5 liters per passenger;
      • liquids and alcoholic beverages not exceeding 24% alcoholic content by volume;
      • aerosols intended for use in sports or domestic purposes, whose discharge valves are protected by caps from spontaneous release of contents, in containers with volume not exceeding 0.5 kg or 500 ml – not more than 2 kg or 2 liters per passenger.

      AZIMUTH Airline JSC has the right to make decisions as to introduction of additional measures to ensure aviation security on flights with increased danger level, thereby prohibiting the carriage of the following items into the aircraft cabin:

      • corkscrews;
      • needles for hypodermic injections (unless a medical report proving the necessity of their application during the flight is presented);
      • knitting needles;
      • scissors with edge length of less than 60 mm;
      • travel folding (without a holder) knives, penknives with a blade length of less than 60 mm.
    4. Combining the luggage of two and more passengers.

      If passengers are traveling together with the same purpose, to the same airport of destination or stop, by the same flight (family members, persons traveling together or traveling on a business trip), then at the request of the passengers, the sum of all passengers norms (in terms of the number of seats, by weight and size) of free registered luggage allowance for each passenger is allowed to be applied to the luggage of these passengers (it is not applied to the transport of weapons and ammunition). In the case of combining the free luggage allowance by weight and/or size, one piece of luggage must not exceed 32 kg by weight and/or a total of three measurements of 203 cm, the total number of combined luggage spaces should not exceed the amount of free luggage allowance specified in tickets for each of the passengers. The combining refers to the norms of free luggage allowance only. The luggage is processed for each passenger individually. The luggage of the passengers, traveling as a group, is processed individually for each passenger with the entry of data into the luggage receipt of each particular passenger. To process the combined baggage, passengers must apply to the check-in counter simultaneously.

    5. The norms of transport for registered free luggage.

      The rate of registered free luggage is 1 place for weight up to 23 kg, the sum of three measurements should not exceed 203 cm. AZIMUTH Airline JSC has the right to set exceptions to the standard conditions of free baggage allowance for specific directions with the passenger's notification when booking the transportation.

      Information on the norms of free luggage allowance is also brought to the passengers when processing the carriage at the place of its registration. When checking-in for a flight, the wheeled chair of a passenger with physical limitations is processed as a registered luggage, transported in the luggage compartment and handed over in the luggage claim area.

      The passenger is given the opportunity to transport his/her own mechanical folding chair with manual control in the cabin of the aircraft in the presence of conditions for its safe placement.

  8. The Luggage. Excess luggage.
    1. Excess luggage.

      Transportation of all types of excess luggage is carried out in case the aircraft has a relevant technical capability. The passenger is obliged to pay for the carriage of his/her luggage that exceeds the norm of free luggage allowance, according to the fares indicated on the official website of AZIMUTH Airline JSC. If these conditions are not complied with, the excess luggage is not carried. AZIMUTH Airline JSC has the right to impose a ban on the transportation of luggage in excess of the norm for specific directions with passenger's notification when booking and processing the transportation.

    2. Transportation of special non-standard luggage.

      If the passenger intends to carry a non-standard and heavy or oversized luggage, whose one place weight exceeds 32 kg but not more than 50 kg and/or the size of one place as the sum of three measurements exceeds 203 cm, then its transportation should be coordinated with AZIMUTH Airline JSC no later than 36 hours before the scheduled departure of the flight, the transportation being carried out providing the aircraft has technical capability. Conditions for carrying non-standard luggage are indicated on the website of AZIMUTH Airline JSC.

      1. Animals transported in the cabin.

        AZIMUTH Airline JSC accepts cats, dogs, birds and other indoor (tamed) animals, as well as service dogs of the police dog service of federal executive bodies for transportation as a special type of non-standard luggage with payment according to special luggage fares (regardless of the presence of other things the of the passenger transported as a luggage). A guide dog accompanying a visually impaired passenger is transported for free.

        Pets (room tamed animals, birds) are accepted for transportation only with the accompaniment of adult passengers and with the prior consent of AZIMUTH Airline JSC. The guide dog can accompany a child over 12 years old.

        When transporting pets (indoor tamed animals, birds), the passenger is obliged to provide the necessary documents stipulated by legislation of the Russian Federation.

        Pets (indoor tamed animals, birds) during transportation shall be placed in a container (cage), providing necessary amenities for transportation, with air access and reliable lock (locking device). The bottom of the container (cage).

        The weight of a pet (pet), a container (cage) and food intended for feeding a pet (bird) is not included in the free luggage allowance and is paid by the passenger in accordance with the special luggage rate established by AZIMUTH Airline JSC.

        When transporting an animal/bird in a passenger cabin, several animals of the same species may be kept in the same container. The weight of the container with the animal/bird should not exceed 8 kg. The passenger can carry only one container in the passenger cabin. The size of a container (rigid) or a carrying bag for transportation an animal/bird in the cabin of the aircraft should not exceed 115 cm as the sum of three measurements. During the flight, it is prohibited to remove the animal from the container in the passenger cabin.

        Sick and experimental animals whose air transportation is forbidden by the legislation of the Russian Federation, are not allowed for transportation by air transport as luggage, as well as reptiles, rodents, insects, fish and fish planting material, sea and river animals requiring transportation in water, as well as dogs, Related to brachycephalous breeds:

        • English Bulldog, French Bulldog, American Bulldog, Pug, Pekingese, Shih Tzu, Boxer, Belgian Griffon, Brussels Griffon, Boston Terrier, dogue de Bordeaux, Japanese Chin.

        A dog-guide accompanying a passenger with vision impairment and a dog of the police dog service of the federal executive body shall not be subject to the breed-based restrictions. The guide dog and dog of the police dog service of the federal executive bodies are accepted for transportation only with a muzzle, a collar and leash. When registering a guide dog for a flight, the passenger must present a document on his/her disability and a document on the dog's training, for the dog of the police dog service of the federal executive body, the passenger must show a document confirming the special training of the dog and a document that the passenger is an officer of the federal executive body police dog service.

        Passengers carrying a dog in a passenger cabin without a container are provided with places at the end of the passenger cabin (except for places near emergency exits). During the flight, the dog must be placed within the passenger seat area of the passenger it accompanies, be tied at his/her feet, should not interfere with standard service procedures, ease itself on board and threaten the hygienic state of the passenger cabin. Within the entire flight duration, the dog should wear a muzzle and a collar. Passengers with pets are prohibited from placing in the emergency exits area, near kitchens and toilets. Pets shall not be placed in the passenger area of other passengers and in the aircraft passages. Acceptance of pets (birds) for transportation is performed provided that the passenger assumes all responsibility for them until the time of departure of the flight indicated in the schedule. AZIMUTH Airline JSC is not responsible for bodily injuries, diseases or death of such animals and birds.

      2. Luggage carried in the passenger seat.

        The luggage that requires special transportation conditions (for example, valuable, fragile articles) can be accepted for carriage in the passenger cabin of the aircraft if:

        • the passenger has previously agreed this service with AZIMUTH Airline JSC;
        • luggage was subject to a special inspection for aviation security using technical means of examination.

        If such luggage is large, the passenger must pay an additional seat at the passenger fare (the excess luggage fee is not charged in this case). The weight of such luggage cannot exceed 80 kg, and its dimensions should not exceed the dimensions of the passenger seat. Such luggage should be placed in the chair by the window and fixed with a seat belt.

        The luggage that requires special transportation conditions and is carried in the passenger cabin of the aircraft is not subject to check-in. The passenger is responsible for its integrity and safety.

        The luggage transported in the passenger cabin of the aircraft must be packed in such a way as to exclude damage to the aircraft cabin equipment during its transportation.

        Delivery of luggage transported in the aircraft cabin, its lifting, arrangement in the cabin, removal from the aircraft and delivery from the aircraft is made by the passenger carrying this luggage.

      3. Musical instruments.

        Transportation of musical instruments is carried out both in the luggage compartment and in the passenger cabin. When transporting musical instruments in the passenger cabin, the rules for luggage transportation carried in the passenger seat are applied.

      4. Transportation of wheeled chairs or other auxiliary means with an electric drive.

        Transportation of wheeled chairs with dry-charged batteries is carried out in the luggage compartment provided that the battery is disconnected, the battery clamp is insulated to avoid accidental short circuits, and the battery is securely attached to the wheeled chair. Wheeled chairs with helium-type batteries can be transported without disconnecting the battery, provided the battery clamp is insulated.

        Transportation of wheeled chairs with batteries with liquid electrolyte is carried out in the luggage compartment provided that the battery is disconnected, the battery clamp is insulated, the battery is packed in a container with absorbent material and appropriately marked.

      5. Fragile luggage and luggage, in respect of which the company declares limitation of its liability.

        This category includes fragile luggage packed in ways that do not ensure its integrity or safety, as well as luggage whose packaging is damaged. This luggage category is accepted for transportation provided that AZIMUTH Airline JSC is not responsible for the contents or packaging integrity. When checking-in such luggage a mark about the damage to the luggage before its check-in can be made on the part of the luggage tag that is handed to the passenger by the employee of AZIMUTH Airline JSC. The mark is certified by the passenger's signature.

  9. Check-in.

    The passenger must arrive in advance, no later than the end of the check-in time, to the passenger check-in and luggage processing place in order to undergo the established procedures for check in and luggage processing, payment of excess luggage and (or) other luggage payable, inspection, etc. (hereinafter pre-flight formalities) and meeting the requirements related to sanitary-quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation, as well as to the place of boarding the aircraft.

    Passengers check-in and luggage processing for flights at the airport starts two hours before the time of departure and ends 40 minutes before the time of departure of the aircraft according to the schedule of transportation, unless otherwise provided for individual flights of AZIMUTH Airline JSC.

    Passengers and luggage check-in are made on the basis of a ticket and passenger identification document, according to which a ticket was issued, as well as other documents provided for by the legislation of the Russian Federation, if necessary.

    At check-in, the passenger is issued a boarding pass where the passenger's initials and surname, flight number, departure date, boarding end time, boarding gate number and seat number on board aircraft are specified. The boarding pass must be presented to the passenger when boarding the aircraft. If the departure gate number is changed for maintenance or other reasons, information about the actual boarding gate number is communicated to passengers via the audio and video facilities of the departure airport.

    If necessary, the boarding pass may additionally include other information.

    When checking-in passengers and processing the luggage, the passenger must present all the luggage intended for carriage, in addition to the things specified in 7.2 of these Rules (personal belongings of the passenger) for weighing.

    AZIMUTH Airline JSC or the service organization is obliged to indicate in the luggage receipt the number of places and the gross weight (hereinafter - the weight) of the luggage, except for the things specified in paragraph 7.2. of these Rules and/or place information on the luggage acceptance for transportation, the number of seats and the luggage weight, except for the things specified in paragraph 7.2. of these Rules, in electronic form in the automated system of passenger check-in and luggage processing.

    When processing the luggage, the passenger is given a part (a tear-off coupon) of the luggage tag number, and the other part is attached to each luggage piece accepted for transportation under the responsibility of AZIMUTH Airline JSC who is in charge of the things safety from the time they are handed over by the passenger to the moment of dispensing to the passenger (registered luggage).

    After the passenger check-in and the luggage processing, the responsibility for the safety of the registered luggage is assigned to AZIMUTH Airline JSC.

    For luggage transportation in excess of the established rate of free luggage allowance, other luggage payable, a fee is charged according to the fare established by AZIMUTH Airline JSC. Payment for the carriage of such luggage is performed via miscellaneous charges order.

    A passenger who has been late by the time of the passenger check-in closure and luggage check-in may be refused transportation by this flight. AZIMUTH Airline JSC is not liable for losses incurred by the passenger due to the late arrival of the passenger for check-in procedure.

    1. Boarding.

      The passenger must arrive at the boarding gate no later than the boarding deadline for the flight indicated in the boarding pass. Passenger boarding on board aircraft is performed upon presentation of the boarding pass for the corresponding flight.

      Passengers needing assistance in boarding (patients, persons with limited mobility), as well as persons requiring special control (deported, not allowed into the country, etc.), are invited to boarding first, before the boarding of the other passengers.

      During the boarding, the passenger's luggage 'To the cabin', and hand luggage causing doubt due to their dimensions, can be additionally checked (hand luggage can be checked using a special metering gate) by an employee of AZIMUTH Airline JSC or a handling agent. In case the passenger exceeds the established norms of carrying 'Into the cabin' luggage, hand luggage, the employee of AZIMUTH Airline JSC or a handling agent registers such luggage, hand luggage in the established procedure and transfers it to the luggage compartment.

      A passenger, who has been late by the time of the boarding closure, may be refused transportation by this flight. The luggage of a registered passenger who has not arrived for boarding is subject to removal from the aircraft and compulsory examination.

    2. The standard of on-board service for passengers of AZIMUTH Airline JSC.

      AZIMUTH Airline JSC provides the passenger with a set of services on board aircraft depending on the duration of its flight, the time of day during which the flight takes place, and the class of service specified in the transportation document.

      AZIMUTH Airline JSC, depending on the duration of the flight, provides the passenger with the following services:

      • information and reference services;
      • individual service;
      • beverage and/or food service.

      Smoking on board aircraft is strictly prohibited, including smoking electronic cigarettes.

      During the flight, passengers are offered drinks, light hot meals or hot meals (breakfast or lunch), depending on the duration of the flight.

      Meals on flights of AZIMUTH Airline JSC:

      Flight duration The economy class COMFORT class
      up to 4 hours * Refreshing drinks Light meal, drinks
      more than 4 hours * Light meal, drinks Hot meals, drinks

      * effective from 01 November 2017, until 31.10.17., if the flight duration is up to/more than 3 hours.

      Children under two years of age are not provided with meals on flights of any length.

  10. The transport security requirements.

    In accordance with the legislation on transport safety, passengers in an aircraft and at air transport ground infrastructure facilities are obliged:

    • to pass through the transport safety zone (aircraft, air transport ground infrastructure facilities) in accordance with the examination additional examination and repeated examination rules established for ensuring transport security;
    • to comply with the requirements of transport security service personnel associated with the performance of their official duties;
    • inform the transport security service personnel of events or actions that pose a threat to transport security.

    Passengers flying an aircraft are prohibited from:

    • carrying articles and substances, prohibited or restricted for carriage on board of an aircraft, to the transportation security area;
    • interfering with the operation of technical means of transportation security in the transportation security area (on an aircraft and ground-based air transport infrastructure facilities);
    • taking material articles from other (unauthorized) persons for their transportation on board of an aircraft without notifying the transport security service personnel about it;
    • performing actions that interfere with the operation of technical means and personnel of the aircraft, including the messaging of knowingly false reports of events or actions that endanger the aircraft safety, as well as actions aimed at damage (theft) of aircraft elements that could lead them into a state unfit for further operation or a condition that threatens the life or health of passengers, personnel of transport infrastructure facilities, transportation security service personnel and other persons;
    • transfer to third parties documents granting the right to undergo a special inspection procedure to enter the transportation security area;
    • to pass into the area of transportation security of the aircraft, air transport ground infrastructure facilities outside (bypassing) the established passages;
    • taking actions that imitate the commission or preparation for the commission of acts of unlawful interference with air transport operations on an aircraft and ground-based air transport infrastructure facilities.
  11. Final provisions.

    These Rules can be changed by AZIMUTH Airline JSC without prior notification of passengers. However, if the carriage is paid, then such changes to this transportation are not applied.

    Changes and amendments to the Rules are executed as a new version of the document.

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