Frequently asked questions
Service
Information about the flight
I have lost my boarding pass, I need to restore it for accounting department, how can I do it?
Choosing a seat in the plane
Общие вопросы
Как приобрести дополнительные услуги к билету?
Как конвертируется валюта, если оплата производится не рублевой банковской картой?
Can I purchase additional services on subsidised flights?
If there is a change in my flight schedule, how will I know about it?
What are the possible ways to pay for an airline ticket?
How can I change my personal account password on the airline's website?
Is it possible to change passenger's personal data in my personal cabinet on the airline's website?
Passengers
Booking
How can I make a voluntary ticket refund?
How can I change my ticket for another date?
Как получить дубликат чека об оплате заказа, оформленного на сайте авиакомпании?
Как уведомить авиакомпанию об отказе от перелета до вылета рейса?
Where can I find out about refunds, exchanges and baggage allowances before booking my ticket?
Baggage
Is it possible to take honey, jam, caviar, eggs, watermelon in hand luggage?
Can passengers combine hand luggage, for example two bags - 15 kg and 5 kg?
I have bought a ticket with no luggage, can I purchase additionally baggage seat at the airport?
Is it possible to carry a baby stroller and a car seat?
Is it possible to carry medical supplies in hand luggage?
- How to arrange transportation of an animal?
Can I carry alcoholic beverages in hand luggage?
For what reasons does the Airline have the right to refuse to carry my pet in the cabin?
How is the payment for the transportation of the animal calculated?
Special offer
- FAQ
- Booking
- Baggage
- Documents and regulations for passengers
- Passenger category
- Оформление авиабилетов по ВПД
- Comfort
- Extension of registration
- Secret passenger
- Rules for transportation passengers and luggage
Specials
- Samara - Yaroslavlfrom 1280 ₽
- Saratov-Ufafrom 1280 ₽
- Samara-Kemerovofrom 2280 ₽
- Tbilisi-Ufafrom 9459 ₽
- Ufa-Kemerovofrom 2580 ₽
- Saratov - Nizhny Novgorodfrom 1480 ₽